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FIA CLIENT CHARTER 2020/21 - 2024/25


The Anti-Money Laundering Act, 2013 (as Amended) under Sections 20 and 21 provides for the functions and the general powers of the Financial Intelligence Authority. This Charter sets out the levels of service standards that its Clients should expect from the Authority. It is the desire of the Authority to provide the expected services in the most efficient and effective manner.

The Charter will enable citizens to know the objectives for which the Authority was established, its functions and its general powers. Most importantly, the Charter outlines how the services provided by the Authority can be accessed so that all our Clients can be served with utmost satisfaction.

Finally, the Charter specifies how the services of the Authority can be accessed by our Clients thereby enhancing transparency, performance and accountability.

Clients are invited to read the Charter, internalize and use it as a reference for purposeful engagement with the Authority. The Clients and the public as a whole are invited to provide feed-backs making suggestions on how the Authority can further improve to meet their expectations.

Leo Kibirango

Chairperson, Financial Intelligence Authority Board.


The Financial Intelligence Authority is an autonomous institution of Government, responsible for taking the lead in the fight against money laundering and terrorism financing. It therefore contributes to the fight against financial crime and thereby ensures the stability of the financial system.

The purpose of the Client Charter is to improve service delivery by the Authority. The Charter spells out the mandate, functions and general powers of the Authority. It also explains the key results-areas, our service standards and identifies our Clients and the mechanisms for accessing the services of the Authority, handling of the complaints and the feed-back.

The major services offered by the Authority are in support of law enforcement throughout the law enforcement chain and provide policy direction and guidance in aspects of Anti-Money Laundering and Control of Financing of Terrorism. The Charter has been developed through a consultative process within the Authority and with our stakeholders.

I thank all our Clients, Stakeholders and Staff who put in their best efforts to develop this Charter.

Sydney Asubo

Executive Director, Financial Intelligence Authority.